Return & Exchange Policy
At Emono Shop, your satisfaction is our top priority. We take pride in offering 100% authentic Japanese skincare and makeup products. However, if youโre not fully satisfied with your purchase, please review our return and exchange policy below:
โจ Return Policy
Eligible Returns:
- Items must be unused, unopened, and in their original packaging.
- Returns must be requested within 3 days of receiving your order.
Non-Returnable Items:
- Used or opened skincare and cosmetic products (for hygiene reasons).
- Items marked as “final sale”.
- Free gifts and promotional items.
Refunds:
- Approved returns will be refunded via Bkash, Nagad, or bank transfer within 10 business days after receiving the returned product.
- Shipping fees are non-refundable, unless the product is defective or incorrect.
๐ช Exchange Policy
Damaged or Wrong Items:
- If you received a defective, damaged, or wrong item, please contact us within 72 hours of delivery.
- Weโll arrange a free exchange or replacement as soon as possible.
Steps to Request an Exchange:
- Message us on our Facebook page or WhatsApp at +880 1723-380244.
- Share your order number, product photo, and issue.
- Our team will guide you through the exchange process.
โน๏ธ How to Start a Return or Exchange
- Contact our customer support via:
- Facebook Page: Emono Shop
- WhatsApp: +880 1723-380244
- Email: emonoshop24@gmail.com
Please include:
- Your order number
- Product name
- Reason for return or exchange
โ Note:
- We reserve the right to refuse returns if the product does not meet the above conditions.
- Returns sent without prior contact will not be accepted.
Thank you for shopping with Emono Shop โ your trusted source for authentic Japanese beauty products in Bangladesh!