Help & FAQs

Welcome to Emono Shop Help and FAQ

About Emono Shop

Q1: What is Emono Shop? A: Emono Shop is your one-stop destination in Bangladesh for 100% Japanese authentic skincare and makeup products. We specialize in providing high-quality beauty essentials to meet all your skincare and makeup needs.

Products Offered

Q2: What types of products do you offer? A: Emono Shop offers a comprehensive range of skincare and makeup products, including:

• Skincare: Cleansers, moisturizers, serums, masks, and more.

• Makeup: Foundations, lipsticks, eyeshadows, mascaras, and beauty tools.

• Beauty Accessories: Brushes, skincare devices, and other essentials.

Shopping & Orders

Q3: How do I place an order? A: Ordering from Emono Shop is convenient:

• Explore our categories or use the search feature to find products.

• Add items to your cart and proceed to checkout.

• Provide your shipping address and choose from our Bangladesh-based payment options for a seamless transaction.

Q4: What payment methods do you accept? A: We accept local payment methods popular in Bangladesh, including:

• Cash on Delivery (COD)

• Bank transfers

• Mobile banking options (e.g., bKash, Rocket)

• Debit and credit cards

Shipping & Delivery

Q5: Do you offer free shipping? A: Yes, we offer free standard shipping on orders over 2000TK within Bangladesh. For expedited delivery, additional charges may apply.

Q6: How long does delivery take? A: Standard delivery typically takes [specified timeframe] within Bangladesh. Expedited shipping options are available for faster delivery upon request.

International Shipping

Q7: Do you ship internationally? A: Currently, we primarily serve customers within Bangladesh. For international orders, please contact our customer service team for assistance.

Returns & Exchanges

Q8: What is your return policy? A: We accept returns within 3 days for unused and unopened products in their original packaging. Please review our detailed return policy for more information.

Q9: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer service team at +880 1723-380244. Provide your order number and reason for return, and we will guide you through the process.

Customer Support

Q10: How can I contact customer support? A: You can reach our dedicated customer support team via email at emonoshop24@gmail.com, phone at +880 1723-380244, or through live chat on our Facebook page. We are available 10:00AM-10:00PM to assist you.

Loyalty & Rewards

Q11: Do you have a loyalty or rewards program?

A: Yes! Join our Emono Shop community and participate in our Facebook page and group. Make a purchase and review our products on our FB page and group to enjoy exclusive benefits:

• Receive 100% free shipping on your next purchase.

• Earn extra discounts and exclusive perks as part of our loyalty program.

Gift Cards

Q12: Do you offer gift cards? A: Yes, Emono Shop gift cards are available and make excellent gifts for skincare and makeup enthusiasts in Bangladesh.